August, 2023 | VOLUME 9

Executive Summary

Welcome to the UWGH Data Collaboration Newsletter. This newsletter features updates from our most recent Governing Body meetings, a few tips on how to secure your password, and exciting progress on enhancements to the Integrated Client Journey (ICJ) Tech Tool!

Table of Contents

• ICJ Impact Moment
• Recap from July & August's Governing Body Meeting
• Data-Safety Moment
• Update on ICJ Tech Tool
• Recap from Recent ICJ Tech Tool Training
• ICJ Tech Tool's End User Agreement
• Call to Action / Contact Us

ICJ Impact Moment

Recap from July and August’s Governing Body Meeting

The ICJ Governing Body met via email in July and virtually in August to continue its work as the main decision-making mechanism for the ICJ Data Collaboration.

At July’s email as meeting, the Governing Body was provided an update on completed ICJ Tech Tool updates and enhancements along with future enhancements in development. Also, the survey results from the ICJ Data Collaboration: Cybersecurity Tabletop Exercise Interest form were shared. Among those who competed the form (19 Governing Body agencies):

• 47% have never conducted a cybersecurity or data breach tabletop exercise.
• 21% were not sure if their organization currently conducts any form of cybersecurity or data breach tabletop exercise.
• 21% currently conduct cybersecurity or data breach tabletop exercise(s).
• 11% have conducted a cybersecurity or data breach tabletop exercise in the past but not currently.

At August’s meeting, the Governing Body reviewed the yearly milestones and feature enhancements of the ICJ Tech Tool. Several data governance updates were shared such as the End User Agreement has been issued to the Navigation Network users with a deadline of August 31, 2023. The Referral Receiver Network will receive the agreement in September 2023. The meeting included summary results from the preliminary discussions on how to operationalize the Vulnerable Population definition with the ICJ Tech Tool and data governance framework which were facilitated by Ajah. Further interviews will be conducted, and the results will be shared at the next meeting.

The next Governing Body meeting will be an email meeting in September followed by virtual meeting on October 18, 2023.

Data-Safety Moment 

Under the Data Safety Moment, UWGH will highlight cybersecurity, privacy, or data security related topics to support the safe and secure use of the ICJ Tech Tool.

Did you know the ICJ Tech Tool will prompt you to change your password every 60 days? Check out this article from BridgingApps on tips for managing your passwords. Drowning in Passwords: 7 Tips for Securing Your Accounts Without Mental Overload.

BridgingApps, a program of Easter Seals Greater Houston, is a community of parents, teachers, therapists, doctors, and people with disabilities who share information on how they are using touch-based, mobile devices such as the iPad®, iPhone®, iPodTouch® and Android® devices and apps with people who have special needs. They created this community to discuss technology in respectful, creative ways focusing on people of all ages who have disabilities. Sign-up for their weekly newsletter to stay in the know on new app reviews, hardware, upcoming events and local meeting updates!

Past Data-Safety Moments:

• Never share user IDs or passwords with others.
• Do not leave your computer unattended while using the ICJ Tech Tool.
• Beware of phishing attempts! Avoid opening pop-ups, unknown emails, and links within emails!

Update on ICJ Tech Tool

Over the summer, leaders from UWGH and PCIC have implemented enhancements and improvements to the ICJ Tech Tool to improve the usability of the platform and improve communication throughout the closed-loop referral process. These features are detailed below:

• Self-Sufficiency and Well-Being Matrix (SSWB) Notes Aggregated View
  Users can now view notes made to clients’ SSWB assessments in a concerted way- understanding the full scope of need from the assessment’s results to the additional input recorded by navigators.
• Activate Duplicate Record Match for Pre-Enrolled Clients
  Duplicate match now minimizes the chance of enrolling the same client twice, reducing wasted time and confusion when handling client cases en masse.
• Notification Template Enhancement
  Notification email templates have been updated and improved to provide accurate and real-time updates to users as progress is made on referrals and other client-journey activities.

These updates provide valuable enhancements to users’ operation of the tool- simplifying the referral management process and streamlining the creation of goals and action steps on behalf of the client. Concurrently, UWGH’s Elias Delgado, has been working diligently to ensure that all prospective users of the platform have been trained and set up with their credentials. As this program continues to expand, and more end users are initiated on the platform, we are excited to see the fruits of an innovative care model blossom! Stay tuned for more updates.

Recap from Recent ICJ Tech Tool Training

On July 17th and August 3rd United Way of Greater Houston trained over 40 staff from our funded partner network on becoming new referral receivers in the ICJ Tech Tool. Referral receivers play a huge part in clients accessing the services through the Integrated Client Journey. We are excited to the see the number of referral receivers across our network grow.

ICJ Tech Tool's End User Agreement

UWGH is delighted to present the Overview video for the ICJ Tech Tool’s End User Agreement. The video explains the importance of utilizing the ICJ Tech Tool with a strong sense of responsibility, ensuring protection for the personal information of our clients. The video breaks down key definitions and outlines the potential repercussions of any misuse of the ICJ Tech Tool. Notably, the End User Agreement has received official approval from the ICJ Data Collaboration Governing Body.

Call to Action / Contact Us

Curious about the “look and feel” of the ICJ Tech Tool? Check out this video to see the key features of the platform.

Check out the updates and new features to the ICJ Tech Tool here.

If you missed any of the past issues of our Data Collaboration Newsletters, please click here under ICJ Data Collaboration section to view them on our website.

Please feel free to share the newsletter with any of your staff that would benefit from the content. We will use this forum every other month to keep all funded partners updated.

If you are interested in joining United Way of Greater Houston’s Partner Microsoft Team’s Channel or would like to share with us any links to interesting things happening in the Houston area and beyond related to data sharing, feel free to contact us using the button below.